Wi-Fi
Why your Wi-Fi keeps dropping—and what to check
A clear troubleshooting path for unstable wireless connections at home or work.
This article provides general information. The right troubleshooting steps can vary by device, configuration and situation. Back up important data before making significant system changes.
Find the scope
Check whether the issue affects one device or every device. One-device problems often point to that device; whole-network drops may involve the router, modem or service.
Check signal and placement
Distance, walls and interference can weaken Wi-Fi. Test closer to the router and avoid hiding it inside cabinets or behind large electronics.
Restart network equipment carefully
A normal power cycle of the modem/router can clear temporary issues. Give the equipment time to reconnect fully before testing.
Know when to escalate
Frequent outages, overheating equipment or repeated service drops may require router configuration help or contact with the internet provider.
Need a hand with it?
Byte Assist provides independent technical support for homes and businesses in Texas.